FREQUENTLY ASKED QUESTIONS

Here are the most frequently asked questions, should you have any further questions/inquiries please do not hesitate to contact us at info@anchoridgecounselling.com

Is counselling good for me?
Counselling is right for anyone who wants to develop the skills to deal with and overcome their issues.

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How will I know if the counsellor is the "right fit" for me?
If for any reason, you don't feel you are comfortable sharing with your counsellor, they are not the right fit for you. Finding the right counsellor may be a longer process than you might think but having someone you feel understands you can be enormously impactful in your recovery process.

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Are you inclusive to the LGBT+ individuals?
Absolutely! All of our counsellors and administrators are either allies or members of the community and will work to make you comfortable. Our current office space is equipped with a gender-neutral washroom and a small pride flag to let you know you are safe.

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Do I need a referral?
No! We do not require a referral to use our services. However, we accept referrals in need of
high-quality care.

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How do I book an appointment?
Give us a call at (519) 745-4141 or email us at info@anchoridgecounselling.com

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Where are you located?
535 Park Street, Kitchener

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Are your services covered under OHIP?
Unfortunately, counselling is not currently covered under OHIP. However, many private insurance companies provide coverage to Registered Psychotherapists, Registered Social Workers as well as those certified under the Canadian Counselling and Psychotherapy Association.

Are you covered under my insurance?

Thanks to the certifications of each counsellor, a large variety of insurance companies cover Registered Psychotherapists, Canadian Certified Counselor, Registered Social Worker including but not limited to Manulife, Sunlife, BlueCross, Greenshield, and Equitable Life. 

Talk to your provider before starting treatment to discuss if you have coverage.

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Are your services covered under my student benefits?
Students of the University of Waterloo and the University of Wilfred Laurier receive annual coverage
that they can use to see a professional.

University of Waterloo
Full-time Graduate & Undergraduate students are covered up to $400 per the calendar year and up to 80% coverage per visit. A physician referral is required and must accompany the first claim.
For further information, click here

University of Wilfred Laurier
Full-time / Part-time Undergraduate students are covered for $800 per the policy year and
80% coverage per visit. For more information, click here

Full-time Graduate students are covered for $500 per the policy year and up to
$30 coverage per visit. For more information, click here

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Do you provide services at a reduced rate?

At this time, our sliding scale spots are filled. We offer counselling services at a competitive rate based on the average of similar services in the region to combat financial stress clients may face.

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How much does it cost per session?

Each individual session costs $125.00 - this is an average of the price range for treatment in the
tri-cities. Each couples session is $135.00 a session. Please visit our rates page for more information. 

How do I pay?

Payment is due at the end of each appointment. We accept cash, e-transfer, and credit. 
Please note that while your insurance may provide the reimbursement, payment is due in full at the end of each appointment. As well, please note that there is a convenience fee for credit cards.

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Is counselling confidential?

Absolutely. During your first appointment, your counsellor will explain the confidentiality agreement
that will be in effect for the duration of your time with Anchoridge Counselling. This agreement will
explain that the only exception to a confidentiality agreement is when you, the client, represent a
danger to yourself and/or others.

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What if my partner won't attend couples counselling?

We understand the stigma of couples counselling. If your partner refuses to attend, we offer individual appointments that can help you, the partner who is willing to participate and work to make things better in their life.

Can you provide medication or a diagnosis?

Our current counsellors are psychotherapists, and as such, are not able to provide medication or a diagnosis. However, if during counselling you and your counsellor feel that you would benefit from either, we are committed to connecting you with the right professional.

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What if I need to cancel my appointment?

Life gets in the way. Emergencies happen. We completely understand and allow clients to reschedule up to 24 hours before their appointment. Cancellation after that point will require you to pay the full session fee.

If a personal and unforeseen emergency arises within the 24 hours that causes you to miss your appointment, the fee will be waived. We appreciate that you call ahead and let our counsellor's know the situation.

What are your qualifications?

Natasha Lavji, MS, CCC, RP, RSW

Registered Psychotherapist, Registered Social Worker and Canadian Certified Counsellor with the Canadian Counselling Psychotherapy Association

Tania Rivers, RP
Registered Psychotherapist and Canadian Certified Counsellor

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Joanne Astley MSW, RSW
Registered Social Worker

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Jackie Vaerewyck MSW, RSW
Registered Social Worker 
 

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What languages do your counsellors speak?

Natasha Lavji can provide counselling fluently in Gujarati.

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Is there a waiting list?

Currently, there is no waiting list or waiting period before you can begin your treatment. Give us a call and we can start booking sessions as soon as possible!

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What do I do in an emergency?
Please contact 911 or the Here 24/7 Crisis Support Line 1-844-437-3247 - your safety matters to us.