Anchoridge Counselling - Frequently Asked Questions - Kitchener, Waterloo, Milton




Are your services covered under OHIP?

Unfortunately, counselling is not currently covered under OHIP. However, many private insurance companies provide coverage to Registered Psychotherapists, Registered Social Workers as well as those certified under the Canadian Counselling and Psychotherapy Association.

Is counselling good for me?

Counselling is right for anyone who wants to develop the skills to deal with and overcome their issues.

How will I know if the counsellor is the "right fit" for me?

If for any reason, you don't feel you are comfortable sharing with your counsellor, they are not the right fit for you. Finding the right counsellor may be a longer process than you might think but having someone you feel understands you, can be enormously impactful in your recovery process.

Are you inclusive to the LGBTQ2S+ individuals?

Absolutely, all of our counsellors and administrators are either allies or members of the community and will work to make you comfortable. Our current office space is equipped with a gender-neutral washroom and a small pride flag to let you know you are safe.

Do I need a referral?

No. We do not require a referral to use our services. However, we accept referrals in need of high-quality care. Please see our "Refer Us" page if you wish to refer someone.

How do I book an appointment?

We have a couple options available to book an appointment;

- Give us a call, phone numbers are located on our "Contact" page
- Email us at
- Fill out the form on our "Contact" page
- Use the chat app on our website
- Send us a message over Facebook

Where are you located?

We are proud to offer three locations;

​295 Weber Street North, Waterloo
348 Bronte Street South, Unit 8, Milton
3885 Duke of York Boulevard, Unit C212, Mississauga

Plus, we are offering online appointments should this be an easier option for you.

Are your services covered under my insurance?

Thanks to the certifications of each counsellor, a large variety of insurance companies cover Registered Psychotherapists (RP), Canadian Certified Counsellors (CCC), Registered Social Worker (RSW).*

*Some of the insurance companies include Manulife, Sunlife, Great-West Life, Blue Cross, Greenshield, Equitable Life, and many others. Talk to your provider before starting treatment to discuss if you have coverage.

Are your services covered under my student benefits?

Please refer to our "Students" page for more information.

Do you provide services at a reduced rate?

At this time, our sliding scale spots are filled. We offer our counselling services at a competitive rate based on the average of similar services in the region to combat financial stress clients may face.

How much does it cost per session?

Please view our "Rates & Services" page for more information, or individual counsellors pages for their individual rates. Should you have any questions, do not hesitate to contact us.

How do I pay?

Payment is due at the end of each appointment. We accept cash, debit e-transfer, and credit.*

*Please note that while your insurance may provide the reimbursement, payment is due in full prior of your appointment.

Is counselling confidential?

Absolutely. During your first appointment, your counsellor will explain the confidentiality agreement that will be in effect for the duration of your time with Anchoridge Counselling. This agreement will explain that the only exception to a confidentiality agreement is when you, the client, represent a danger to yourself and/or others.

Can you provide medication or a diagnosis?

The majority of our counsellors are psychotherapists, and as such, are not able to provide medication or a diagnosis. However, if during counselling you and your counsellor feel that you would benefit from a diagnosis, we will gladly connect you with our Clinical Psychologist, Dr. Johan Reis.

What if I need to cancel my appointment?

Life gets in the way. Emergencies happen. We completely understand and allow clients to reschedule up to 48-hours before their appointment. Cancellation after that point will require you to pay the full session fee.

If a personal and unforeseen emergency arises within the 48-hours that causes you to miss you appointment, the fee will waived. We appreciate that you call ahead and let our counsellor's know the situation.

What are your qualifications?

Dr. Johnan Reis
Clinical Psychologist
Natasha Lavji
Registered Psychotherapist
Tania Rivers
Registered Psychotherapist
Sara Hanna
Registered Clinical Social Worker/Therapist

Jackie Vaerewyck
Registered Clinical Social Worker/Therapist

Kaleigh Russell
Registered Clinical Social Worker/Therapist Elaine Jahshan
Pre-Licensed Professional

Do you offer services in other languages?

Natasha Lavji can provide counselling in Gujarati, Hindi, and Urdu.
Sara Hanna can provide counselling in Assyrian, Arabic, and Greek.
Elaine Jahshan can provide counselling in Arabic.

Is there a waiting list?

Currently, there is no waiting list or waiting period before you can begin your treatment. Give us a call and we can start booking sessions as soon as possible.

What do I do in an emergency?

Please contact 911 or the "Here 24/7 Crisis Support Line" at 1-844-437-3247 - your safety matters to us.

Image by Ant Rozetsky